The Health and Social Care Secretary has announced a range of immediate actions aimed at enhancing patient safety and safeguarding within the NHS, in response to the findings of Lady Justice Thirlwall’s final report on the Countess of Chester Hospital. The inquiry revealed significant shortcomings in governance and leadership that allowed preventable harm to infants.
This comprehensive report highlighted missed opportunities to address concerns regarding patient safety, prompting a commitment from the government to act decisively on its recommendations. In a statement made in Parliament, the Secretary underscored the paramount importance of safeguarding within the NHS, asserting that measures would be taken to ensure such failures do not recur.
Government’s Commitment to Change
Health and Social Care Secretary Yvette Cooper expressed her profound sorrow for the distress faced by affected families, acknowledging the unthinkable losses endured. She stated, “The suffering endured by these babies and their families is impossible to comprehend. On behalf of the government and the health service, I am profoundly sorry for the failures set out so clearly in this report.”
In light of the inquiry’s findings, the government has commenced a variety of initiatives while it thoroughly reviews the recommendations. These initiatives include:
- Rapid development of plans for the installation of CCTV, specifically ‘cot cams’, in neonatal units to enhance safety and reassure parents.
- Issuance of new guidance on the safe handling and storage of insulin, alongside robust protocols for medical examiners assessing neonatal fatalities.
- Establishment of a barring scheme to regulate NHS managers, preventing those who fail in their duties from holding senior positions.
- Ongoing implementation of the National Bereavement Care Pathway, ensuring that all NHS trusts are committed to supporting families experiencing neonatal loss.
- Creation of a unified tracking system to monitor the execution of recommendations from significant maternity and neonatal inquiries, ensuring transparency and accountability in reform efforts.
Prioritising Safeguarding and Accountability
<pDuring her address in Parliament, Cooper emphasised the necessity of safeguarding as core to NHS values, stating, “The safety and care for babies, the safeguarding of every patient, the respect for families – all these go right to the heart of our NHS values.” She acknowledged that while improvements have been made since the distressing events, further action is essential.
She reiterated the seriousness with which the government is treating the recommendations and reiterated a commitment to review the report comprehensively. “Safeguarding is everyone’s business, and safeguarding must be everyone’s priority,” she insisted, urging that concerns raised must be taken seriously and acted upon. The Secretary of State also stressed the importance of protecting staff who speak out about safety issues.
Establishment of a New Taskforce
In a further demonstration of commitment to improving safeguarding measures, the Secretary announced that these principles will be central to the forthcoming Babies, Children and Young People’s Modern Service Framework. This initiative aims to solidify the government’s dedication to prioritising the safety of infants and children within the healthcare system.
This announcement coincides with the inaugural meeting chaired by the Health and Social Care Secretary of the Maternity and Neonatal Taskforce. This taskforce is tasked with turning the recommendations from the Ockenden and Amos reviews into actionable plans, with a comprehensive strategy expected to be unveiled later this year.
The government intends to publish a detailed response to Lady Justice Thirlwall’s recommendations following a thorough examination of the report, signalling a proactive approach to ensuring the safety and wellbeing of patients across the NHS.

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